I am expecting an incoming wire; when will it be posted?
Incoming wires are posted approximately 30 minutes from receipt and can be received on business days from 9 am to 3 pm.
What are standard wire time frames?
1:00 pm is the cut-off time for sending a Domestic Wire. Any Domestic Wire request received after 1:00 pm will be processed the following business day, Monday through Friday.
International Funds Transfers
International Funds Transfers include Wires and Direct Credits. The Direct Credit product is available to Consumer accounts only. Business accounts cannot use the Direct Credit product.
Due to the Consumer Financial Protection Bureau legislation, Consumer International Funds Transfers (wires and Direct Credits) cannot be accepted after 1:00 pm Monday through Friday. Nor, can they be accepted all day on Saturday. Any Consumer International Fund Transfer requests received before 1:00 pm Monday through Friday will be processed that day.
International Wires for Business accounts can be accepted at any location during our business; however only those requests received before 1:00 pm Monday through Friday will be processed that day. Anything received after 1:00 pm daily will be processed the next business day, not including Saturday.
How long does an International Funds Transfer take?
The Credit Union cannot guarantee the timeliness or receipt of funds sent internationally.
What options do I have for submitting a wire request?
Visit any Desert Schools branch to initiate a wire.
Can I set up a wire to an account at another financial institution over the phone?
No, visit any Desert Schools branch to initiate a wire.
ACH (Automated Clearing House) is a safe and fast way to receive your Direct Deposit, along with the convenience of having your utilities, insurance, etc. paid automatically from your account. To set up ACH, please contact the company with whom you wish to set up electronic access.
If an unauthorized ACH withdrawal posts to my account, how do I request a refund (dispute)?
As long as the item posted within the last 60 days, you can complete the ACH Electronic Dispute/Stop Payment Request form. To obtain the form, visit any branch, sign into Online Banking and click the envelope icon next to the ACH item, or call (602) 433-7000 to have the form sent to you.
How can I dispute or stop an ACH transaction?
To stop an ACH item, complete an ACH Electronic Dispute/Stop Payment Request form. To obtain the form, visit any branch, sign into Online Banking and click the envelope icon next to the ACH item, or call (602) 433-7000 to have the form sent to you. The fee assessed for a stop payment will be charged according to the current fee schedule. If you prefer to mail the form, please send it to: Desert Schools Federal Credit Union, PO Box 2945, Phoenix, AZ 85062-2945.
How are checks converted to ACH items?
This is done by the merchant, who electronically submits payments using the account information on the bottom of your check. These transactions are run through the ACH.
Do I need to format my account number for ACH transactions?
Our routing number is 122187238. If you are establishing electronic (ACH) access to your account, please use the information printed on the bottom of your check for your correct 10-digit account format, or call (602) 433-7000 to ensure you use the appropriate account structure.
How do I request a transfer of funds?
You may complete transfers via PAL, Online Banking, or contact our Member Assistance Center at (602) 433-7000.
Is there a limit to the number of transfers I can make from my savings account using PAL?
Yes. According to federal Regulation D, your limit is six electronic transfers per statement cycle (combined for PAL and Online Banking). This limit applies to money market, checking and all savings accounts.
Do I need to cancel my automatic transfer after my loan is paid off?
No action is required, as a payment will not be made to a loan with a zero balance. If the transfer is to make a payment on an active revolving line of credit, the transfer will stop when the loan is paid off, and the automatic transfer will resume when the loan is advanced on the original due date. If the transfer is set up to come from a different financial institution, please stop by your local branch to cancel the transfer.
I have automatic transfer to pay my loan, why did it not take place?
Access Online Banking or PAL to verify that you have funds available to cover the transfer. If funds are available, please email us via the Online Banking Message Center or call (602) 433-7000.
How do I know when a transfer posts to my account?
Transfers are posted immediately and reflected under Account History in Online Banking, except for between the hours of 8:15 p.m. and 12:50 a.m., due to system maintenance.
Can I set up a payment to my Desert Schools loan from my checking account at another financial institution?
Yes. An External Funds Transfer form must be completed. To obtain the form, send a secure message through the Online Banking Message Center, call the Member Assistance Center at (602) 433-7000, or visit any branch. You will need to supply a copy of a voided check or deposit slip to show that you are a signer on the account at the other financial institution. Please be sure to take that to the branch when you go to fill out the form.
Can I set up an automatic payment for my Desert Schools lease?
No. We are unable to set up an automatic payment on a Desert Schools lease at this time.
What if I signed up for an ACH transaction, but it is not being withdrawn from my account?
Contact the company with whom you authorized the ACH payment to obtain the status of an automatic payment. Confirm your ACH account access is established with routing number 122187238. Please use the information printed on the bottom of your check for your correct 10-digit account format, or call (602) 433-7000 to ensure you use the appropriate account structure. You may send a secure message through the Online Banking Message Center, or call (602) 433-7000 to ensure you use the appropriate account structure.
Can I have money from my Desert Schools account deposited automatically at another financial institution?
Yes. An ACH electronic withdrawal can be set up by the other financial institution to automatically withdrawal funds from your Desert Schools account, you may choose to mail a check, or you may set up a payment to the other account via Bill Pay in Online Banking.
Why can't I transfer funds to my Visa® credit card via PAL or Online Banking?
Visa credit cards are handled by Elan Financial Services and are not accessible via our system. Please make payments directly to Elan via mail, through Bill Pay in Online Banking, online at www.myaccountaccess.com or by calling one of the following numbers:
- (866) 289-1567 for all personal credit cards, except the Signature card
- (866) 290-6832 for Signature credit cards only
Can I stop or modify my request to transfer funds?
If the transfer is set up through Online Banking, changes can be made under the Transfers tab, Add/Manage Scheduled Transfers option. Or, if you have a one-time online transfer, it can be cancelled prior to the receipt of the "Your funds have been transferred" confirmation.