General

What is the difference between current and available balance on my deposit account? 

Current balance is the processed amount in your account, while available balance is the amount of your current balance accessible now. The available balance reflects any branch or ATM withdrawals and other deductions, funds transferred or any funds placed on hold during the current business day.

How can I obtain a copy of my statement? 

Log into Online Banking, go to the Resource Center and click Statement Copy Request, or call (602) 433-7000. You should receive a copy in three to five business days; the fee is $2. If you are enrolled in electronic statements, you can view or print your statements for free by choosing the eStatements tab in Online Banking.

How do I remove a joint owner from my account? 

The joint owner will need to sign a Replacement Agreement form. The primary owner cannot remove the joint owner without her/his permission. We can fax or mail the form, or the joint owner can visit a branch. If the form is signed outside of a branch, it must be notarized.

When should I expect to receive my year-end dividend statement? 

Year-end statements are mailed out by January 31 to account holders who received $10 or more in dividends. If you receive paper account statements, you can expect to receive your tax documents via postal mail in early to mid-February. Members who opted to receive eStatements can access the applicable tax documents via Online Banking. Click the eStatements tab, and scroll down to Taxes.

Can I order savings bonds at Desert Schools? 

The US Department of the Treasury has ended the over-the-counter sale of paper savings bonds. You can purchase, manage, and redeem electronic savings bonds at www.treasurydirect.gov. You are also able to redeem savings bonds at any Desert Schools branch.

What are the current savings bond rates? 

Current rates are available at www.treasurydirect.gov or by calling (800) 487-2663.

How long does it take for my I Bonds to mature? 

I Bonds mature in five years. If cashed early, you will be penalized three months of interest. To view your current holdings, pending redemptions and the value of your securities to date, visit www.treasurydirect.gov.

Equal Housing Lender Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S.Government Agency. ©2014 Desert Schools Federal Credit Union