Security

Is Mobile Banking secure?

  • Text Banking does not send any confidential security information about your accounts, either to or from your mobile device.
  • Mobile Web and Mobile Apps use encryption to keep information secure and confidential. They do not store any confidential information on your mobile device.
  • Old text messages that do not contain confidential information, but may have old balances (similar to an ATM receipt) are saved on your mobile device. You may choose to delete these old messages.
  • You should never use your mobile device’s notepad or address book to store login usernames or passwords!

Can someone use my phone to get my account balance?

Potentially they could, if you have Text Banking only on your cell phone. Mobile Apps and Mobile Web require a log in, but Text Banking does not. If someone knows how to Text Bank, and knows there is a Desert Schools Text Banking number stored in your phone’s contact list, they could perform Text banking on your phone. NOTE: Money cannot be taken out of your accounts, only transferred between your accounts.

What happens to my confidential account information?

Mobile Text/SMS Banking does not send any confidential security information about you or your accounts, either to or from your mobile device. Similar to ATM receipts, full account numbers are never displayed. You are required to use account nicknames that don’t include any digits from your account numbers.

Mobile Web/SmartClient Application Banking uses encryption to keep your information secure and confidential. It does not store any confidential information on your mobile device.

What information do you store on my mobile device?

With Mobile Text/SMS Banking, the only information “stored” on your mobile device are old text messages which do not contain any confidential information, but might have old balances in them (like an ATM receipt). You may delete your messages regularly, just as you would destroy an ATM receipt.

With Mobile Web/SmartClient Application Banking, there is no confidential information stored on your mobile device. You should never use your mobile device’s notepad or address book to store your login password(s).

Is it “encrypted”? Why is that important?

Encryption scrambles the information sent to and from your mobile device to prevent the risk of a third party “listening” in and getting your information. With Mobile Text/ SMS Banking, the short answer is no, since your messages are not encrypted on the mobile device itself. That’s why Mobile Text/SMS Banking doesn’t send any confidential information to or from your mobile device, nor does it store any confidential information on your mobile device.

For Mobile Web/SmartClient Application Banking, all the information sent and received is encrypted, just like when you do online banking at home.

Can I get a computer virus from Mobile Banking?

No. With Mobile Text/SMS Banking, the text message cannot be a virus. Mobile Web/ SmartClient Application Banking employs special security features, including digital signing, to ensure there has been no tampering with any “pages” sent to or from your mobile device.

Do I have to worry about fake messages trying to get my account information, i.e. phishing?

With ANY type of Mobile Banking service you should follow these guidelines:

  • Keep your bank contact number (short code) in your address book so when you get a text message from your bank, you will see your Desert Schools’ name.
  • Make sure you know who has sent you any message – if in doubt, delete it.
  • Never click on any links if you are not sure of the sender.
  • Never send any confidential information to anyone – the bank will never ask you to “go here and fill in this information” or “please send us this information.”

Is Mobile Banking more secure than my debit card or credit card?

Your mobile device can be more secure, because it is doubtful someone will use your mobile device without you knowing about it, unlike a debit or credit card. Studies have determined people are likely to know their mobile device is missing in as little as 18 minutes, which means there is very little time to use it for fraudulent purposes. In contrast, studies have shown it can take 36 hours before a person notices he is missing a credit or debit card.

Is Mobile Banking more secure than Online Banking?

Mobile Banking can be safer than doing Online Banking from a public computer, which may have software installed that could capture your login information and could be used later to commit fraud.

What happens if lose my mobile device?

As you would normally do, contact your mobile device company and they will suspend your service. Next, contact Desert Schools to have us suspend your mobile banking service. There is no confidential information stored on the mobile device that could be used by another person.

Note: You should NOT store confidential information on your mobile device at anytime. Do not store passwords or PIN numbers on your mobile device. For extra security you can enable the “LOCK” feature on your mobile device.

What if someone else tries to use my mobile banking service?

It would have to happen very quickly, since the mobile device number and your mobile access would be suspended in a short amount of time; on average, a person knows his mobile device is missing within 18 minutes (it’s 36 hours for a credit card). There is no confidential information stored on the mobile device that could be used by another person. Moreover, your mobile device would have to be in an “unlocked” state for the other person to be able to access any information. If you are using Mobile Text/SMS Banking AND if the other person knew where you banked AND knew your bank’s short code number, they could conceivably check your balance or transfer money from one of YOUR accounts to another of YOUR accounts (see the next item). For extra privacy, simply “lock” your mobile device and regularly delete old text messages. If you are using Mobile Web/SmartClient Application Banking, the other person would have to know your user name and password. Never share this information with anyone. Do NOT store this information on your mobile device.

Can someone use my mobile device to get my account balance or transfer money?

Mobile web and the app require a login, but text banking does not. (Do NOT store this information on your mobile device.) If you have the number to contact Desert Schools in your address book or they do Text Banking at Desert Schools, they could check your balance or transfer money from one of your accounts to another. Of course, if you have alerts, your mobile device and/or a second mobile device or email would be notified of such events and you would know. NOTE: Money cannot be taken out of your accounts, only transferred between your accounts. In many ways, it is like your friend seeing your balance on an ATM receipt in your wallet or left on a desk.

What if I replace my lost mobile device or upgrade to a new one?

If you lose your mobile device, you will need to contact the mobile device company and Desert Schools. Your mobile device number and your mobile access will be suspended until you have your mobile device number reinstated. Then you will have to re-verify your mobile device number again. If you simply upgrade or change your mobile device (and keep the same mobile device number) nothing needs to be done.

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