Problem Solving

What is my username and password for Mobile Banking?

Use your Online Banking username and password to login to Mobile Banking.

What should I do if I lose my phone?

You should contact your mobile carrier and suspend service. Next, contact Desert Schools to suspend Mobile Banking service.

I’m trying to log into a different account using my Mobile Banking app. Why do I keep getting an error message?

For increased security, the Mobile Apps are designed to allow access to only one member’s account. Go to m.desertschools.org in your mobile browser to access Mobile Web. It will allow you to access multiple accounts using the same device.

What does the error message “Device is already registered” mean?

For increased security, the Mobile Apps are designed to allow access to only one member’s account. Go to m.desertschools.org in your mobile browser to access Mobile Web. It will allow you to access multiple accounts using the same device.

Why can’t I let someone else use my mobile app to look at their account?

For increased security, the Mobile Apps are designed to allow access to only one member’s account. Go to m.desertschools.org in your mobile browser to access Mobile Web. It will allow you to access multiple accounts using the same device.

What if I’m having difficulty enrolling in Mobile Banking?

Contact Desert Schools at 602-433-7000.

Equal Housing Lender Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S.Government Agency. ©2014 Desert Schools Federal Credit Union