Bill Pay

What is Bill Pay? 

Bill Pay is a convenient service that allows you to pay bills securely online from your Desert Schools checking account. You can pay any individual or entity with an address in the United States (e.g., utilities, credit cards, insurance).

How do I start using Bill Pay? 

Activate Bill Pay when you're logged into Online Banking through the Bill Payment tab. Once you accept the terms, you can begin using the service immediately.

Do I have to have a checking account to use Bill Pay? 

Yes. A Desert Schools checking account is required. You may also use a Health Savings Account.

Who can I pay using Bill Pay? 

You can pay any individual or entity with an address in the United States (i.e., utilities, credit cards, day care or even sending a check to your child at college). The person or company (payee) receiving payment is referred to as the “Biller”.

What is the fee for using Bill Pay? 

Bill Pay is free.

How do I Pay a Bill? 

There are two payment types, one-time and automatic. Login to Online Banking and click the Bill Payment tab. To make a one-time payment, enter the amount next to the appropriate Biller (payee), fill in a pay date, click the Make Payments button, review the summary and click the Submit Payments button. To pay a bill automatically, click on My Bills, choose the Biller from the Biller Name drop-down field and click on the Add an Automatic Payment button. Enter the required details and select Set-Up Payment. A confirmation dialogue box will appear. Select Save Changes.

How do I set up a Biller (payee)? 

Login to Online Banking, click the Bill Payment tab, select Add a Bill. Click on the button that applies (Company or person) and select Continue. You'll be prompted to enter information regarding the biller. After filling in all of the Bill information, confirm by clicking the Add Bill button. The Company Added screen will appear, select Finished.

How do I add payees so I can use them in Mobile Banking?

Add and delete payees, and manage all your preferences, like Do Not Disturb settings, or changing account nicknames for Mobile Banking in the Mobile Banking & Alerts tab in Online Banking at desertschools.org.

What if I do not have an account number for a Biller (payee)? 

Click on Company or Person. When prompted for an account number please enter "payment". You must enter information for the account number field.

Do I still need to send in the slip the Biller (payee) included with my bill? 

No. All of the necessary details are provided automatically to the Biller with each payment.

Do I need to tell my Billers (payees) I'm going to use Bill Pay? 

No.

What if I have multiple accounts with one Biller (payee)? 

Each account must be entered in Bill Pay separately to ensure proper payment. However, you can use the Biller nickname to differentiate payments to the same Biller (your family's cell phone company) for multiple accounts (you, your child): "My Cell" and "Susie's Cell."

How do I view the status of my payment? 

Login to Online Banking, click the Bill Payment tab and select Bill History, or view the Recent Payments box within the Payment Center. The Pending Payments box within the Payment Center will display information regarding pending payments. You may also click the envelope icon next to the item’s Reference number in Online Banking to send an inquiry. For payments you are not able to verify and that were made prior to June 26th call (602) 433-7000.

How long does it take for my payment to reach the Biller (payee)? 

Funds are withdrawn from your account before the Pay Date you schedule in Bill Pay. Items that are paid by a check will be sent prior to funds being withdrawn. This will ensure that payment reaches the Biller by the due date. Please note checks will not clear your account until the Biller presents it for collection. Please be sure to enter the actual due date for your bill, not the late date and/or a date in the grace period.

I used Bill Pay; why has the payment not been received? 

Login to Online Banking, click the Bill Payment tab and select Bill History or view the Recent Payments box within the Payment Center to see if the payment was processed. The Pending Payments box within the Payment Center will display information regarding pending payments. For payments made prior to June 26th, call (602) 433-7000. If the item has been processed but has not cleared your account, please check your Payee Account Details for accuracy. If it's incorrect, we may be able to place a stop payment on the item. To place a stop payment, send a secure email message via Online Banking. For additional questions, please call (602) 433-7000.

How far in advance can I schedule a payment? 

You may schedule a payment up to one year in advance of the payment due date.

How do I cancel an Automatic (recurring) Payment? 

Login to Online Banking; click the Bill Payment tab, select Manage My Bills. In the Biller Name drop down box, select the Biller and click on the Delete Automatic Payment button, a confirmation dialog box will appear select OK to cancel.

How do I inquire about an unprocessed bill payment? 

Login to Online Banking, click the Bill Payment tab and select Bill History, or view the Recent Payments box within the Payment Center. The Pending Payments box within the Payment Center will display information regarding pending payments. For payments made prior to June 26th, please contact the Member Assistance Center at (602) 433-7000. If you have any further questions, please send us a message through the Message Center in Online Banking, as a Bill Pay Question, or call the Member Assistance Center.

What if a Biller’s (payee's) address changes? 

Login to Online Banking, click the Bill Payment tab, and select Manage My Bills. In the Biller Name drop down box, select the Biller and click on the Update Biller Information button. You can update any pertinent changes and select Save Changes.

How do I delete a Biller (payee)? 

Login to Online Banking, click the Bill Payment tab, and select Manage My Bills. In the Biller Name drop down box, select the Biller and click on the Delete This Biller button. A confirmation page will appear, select OK. Please note that any pending payments will be canceled when the biller is deleted.

Why do you take the funds from my account before the payment due date in Bill Pay? 

Withdrawing funds prior to the Payment Due Date, allows sufficient mail/transit time for the Biller to receive the payment.

Can I use a stop payment in Bill Pay? 

You may cancel a payment only if it is still Pending. After it is paid (on the day you selected as your Payment Date), we are unable to stop the payment. In the case of a check, you may choose to place a stop payment if the check has not cleared. Any applicable fees will be assessed for the stop payment. To place a stop payment, send a secure email message via Online Banking. You may also call (602) 433-7000. Why can't I put a stop payment on an electronic bill payment? Because the bill is sent electronically, we are unable to stop the process once it has been withdrawn from your account.

How can I obtain Bill Pay terms and conditions? 

You will be provided terms and conditions for Bill Pay when you first enter the service. You can also click on the terms and conditions link at the bottom of the Bill Pay page for a copy.

How can I delete pending payments and cancel the Bill Pay service? 

Prior to cancelling your Bill Pay service you must first cancel any scheduled or pending payments. After cancelling your payments, go to the Resource Center tab within Online Banking and click on Update Profile. Within Update Profile you will need to click on Cancel Bill Pay. You’ll need to click on the Cancel Bill Pay Service checkbox and will need to confirm your cancellation by clicking on the “Yes, Cancel Bill Pay” button.

Why was my payment not sent electronically? 

We cannot guarantee all payments can be sent electronically. The way the payment is remitted depends on the merchant, your payment history, recent activity, and the amount of your payment. In some cases, merchants are not set up to receive electronic payments. In cases where a paper payment is necessary, please allow 1-3 days for delivery.

What is an e-Bill? 

An e-bill (electronic bill) is a feature offered by some billers. Instead of receiving a paper bill, an e-bill is sent directly to your e-mail account by the biller. This enables you to pay your e-bill automatically with Bill Pay.

How can my bill payment be sent? 

Bill payments can be sent by single check, draft check or electronically (dependent on a Biller’s or payee’s ability to accept electronic payments). Funds will be withdrawn from your account on the specified Payment Date.

I paid my bill through Mobile Banking. When I login to Online Banking, I notice that the eBill still shows that the bill has not been paid. If the payment was made successfully, why is this happening?

When making a payment on an eBill, you must click on the eBill itself to make the payment, then it will automatically mark the bill as paid and file it. If you make the payment through Mobile Banking (or Bill Pay in Online Banking without going through the eBill), you must manually file the eBill. You can do this by clicking on the eBill and selecting File Bill.

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