I am expecting an incoming wire, when will it be posted?
Incoming wires are posted approximately 30 minutes from receipt and can be received on business days from 9 a.m. to 4 p.m.
What are the wire time frames?
1 p.m. is the cut-off time for sending a wire. After 1 p.m., it will be processed the following business day.
How long does an international wire take?
International wires are sent within one hour, when initiated Monday through Friday from 9 a.m. to 1 p.m. (excluding credit union holidays). The Credit Union cannot guarantee the timeliness or receipt of funds sent internationally.
How do I know when a transfer posts to my account?
Transfers are posted immediately and reflected under Account History in Online Banking, except for between the hours of 8:15 p.m. and 12:50 a.m.—due to system maintenance.
Is there a limit to the number of transfers I can make from my savings account using PAL?
Yes. According to federal Regulation D, your limit is six electronic transfers per statement cycle (combined for PAL and Online Banking). This limit applies to money market, checking and all savings accounts.
Do I need to cancel my automatic transfer after my loan is paid off?
No action is required, as a payment will not be made to a loan with a zero balance. If the transfer is to make a payment on an active revolving line of credit, the transfer will stop when the loan is paid off, and the automatic transfer will resume when the loan is advanced on the original due date.
I have automatic transfer to pay my loan, why did it not take place?
Access Online Banking or PAL to verify that you have funds available to cover the transfer. If funds are available, please email us via the Online Banking Message Center or call (602) 433-7000.
Can I have money from my Desert Schools account deposited automatically at another financial institution?
Yes. An ACH electronic withdrawal can be set up by the other financial institution to automatically withdrawal funds from your Desert Schools account, you may choose to mail a check, or you may set up a payment to the other account via Bill Pay in Online Banking.
Why can't I transfer funds to my Visa® credit card via PAL or Online Banking?
Visa credit cards are handled by Elan Financial Services and are not accessible via our system. Please make payments directly to Elan via mail, through Bill Pay in Online Banking, online at www.myaccountaccess.com or by calling (866) 247-4714.
Can I stop or modify my request to transfer funds?
If the transfer is set up through Online Banking, changes can be made under the Transfers tab, Add/Manage Scheduled Transfers option. Or, if you have a one-time online transfer, it can be cancelled prior to the receipt of the "Your funds have been transferred" confirmation.